I can't log in or verify my email
When you cannot sign in or confirm your email, a verification, password, or security check is usually the cause. This guide fixes each.
You cannot sign in or the app will not confirm your email. The cause is usually an unverified email, a forgotten password, a two-factor step, or the security check. Work through the checks below.
Lune sends verification and reset links by email. Check your spam folder if a message does not arrive within a few minutes.
After you sign up, Lune emails you a verification link. You must click it before you can use your account. Open the email and click the link. If it expired, request a new one from the sign-in page.
If your password does not work, use the reset link on the sign-in page. Lune emails you a link to set a new password. Open it, set a new password, then sign in again.
If you turned on two-factor security, enter the current code from your authenticator app. Codes change often, so use the latest one. If you lost access to your app, contact support to recover your account.
The sign-in page runs a Turnstile security check to block bots. If it fails, refresh the page and try again. Turn off any browser extension that blocks scripts, since one can stop the check from loading.
An old cookie or a cached page can block sign-in. Open a private window or clear your browser cache, then sign in again.
Never share a verification link, reset link, or two-factor code with anyone. Lune staff will never ask for them.
Still stuck?#
If you still cannot sign in after these steps, reach out. Join the Lune Discord or contact support, and include the email on your account and the exact message you see.